Last updated: October 15, 2026
We want every visit to Rio Grande Churrascaria to be a great one. This policy explains how we handle refunds.
Dining at our restaurants
If something is not right with your food or service, please let your server or a manager know during your visit so we can make it right immediately. Adjustments or refunds for food and beverages are made at the restaurant at the manager’s discretion. We are unable to refund items that were consumed once your visit has ended.
Billing errors
If you believe you were charged incorrectly, for example a duplicate charge, contact the location where you dined as soon as possible with the date, the amount and the last four digits of the card used. Approved refunds are issued to the original form of payment; the time it takes to appear depends on your bank.
Private events and large groups
Deposits, cancellations and refunds for private events and large-group reservations follow the written agreement for your event. Please contact the location that is organizing your event.
Gift cards and promotions
Gift cards and promotional offers are not redeemable for cash and are not refundable, except where required by law.
Orders through third-party platforms
Orders placed through third-party delivery or ordering platforms are subject to that platform’s refund policy. Please contact the platform first.
Text message program
Our SMS program is free of charge from Rio Grande Churrascaria. Message and data rates charged by your mobile carrier may apply and are not refundable by us. See our Terms & Conditions.
Contact us
For refund questions, contact the location where you dined (see our locations) or call or text (786) 550-0820.